Kudos to Diane and Kathy from Dream Home Abstract's processing and closing department on a job well done.
"I just wanted to let you guys know how much we appreciate all that you have done in resolving the situation concerning our escrow funds.
Your professionalism, communication and follow though has gone above and beyond exceptional. Please pass this email along to the "bigwigs" at your organization. They should know the value of the folks that make them shine.
Dave & Cathy W."